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Our Philosophy

We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.

Standard Returns

We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.

For sanitary and safety purposes, the following items are NON RETURNABLE  if opened or used:

  • Item 1
  • Item 2

For product with special product seals, such as E-Liquid bottle cap or hardware packaging with tamper-proof stickers, it cannot be return once the seal is broken.

Warranty Service

Hardware device purchased directly from our website comes with a 30-Day Limited Warranty from the time of delivery. You may also contact manufacturers directly for After-Sales Service for extended warranty period.

Types of products not covered under our 30-Day Warranty:

  • Item 1
  • Item 2

In order to be eligible for service under warranty, you must initiate a returns process by contacting us at returns@essensy.com or use the Contact Form within 30 days of original delivery. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.

 

Note: Some manufacturers does require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.

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