Our Philosophy

We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.

Standard Returns

We gladly accept returns of both new, unopened and gently used products purchased on our website within 30 days of delivery date. Products that are empty or more than half empty will not be accepted.

Final sale items, single-use products like sheet masks, and gift cards are not eligible for return.

We do not offer exchanges on any of the products on our website.

Warranty Service

Hardware devices purchased directly from our website comes with a 30-Day Limited Warranty from the time of delivery. You may also contact manufacturers directly for After-Sales Service for extended warranty.

In order to be eligible for service under warranty, you must initiate a returns process by submitting a request within 30 days of original delivery. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.

Return Shipping Costs

Once you receive a refund confirmation email, the funds typically take approximately 2-5 business days to process and reflect on statements to the original payment. Processing times will vary by card issuer. Additionally, international and prepaid gift cards may take longer to process refunds. Essensy is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of.

Shipping fees are not eligible for refund.